At Fosfor Restaurant, customer satisfaction is our top priority. That is why we have established a fair and transparent refund and exchange policy to guarantee the best possible experience.
Refund Cases: Customers are entitled to a full refund if an order is incomplete or does not meet our quality standards.
Exchange Cases: If there is an issue with the order, the meal will be collected, and a replacement meal of equal value will be delivered at no extra cost.
Timeframe: Any issues must be reported immediately upon receiving the order to ensure prompt handling.
Escalation to Management: All complaints are escalated directly to management to ensure corrective action is taken.
Internal Responsibility: Any refunded or replaced order will be charged to the responsible staff, ensuring the customer is never impacted.
Restaurant Commitment: Our commitment is to provide every customer with fair value for their money, while maintaining the high quality and service standards of Fosfor Restaurant.
Discover a location near you with delivery or pickup options available right now.